Shipping & Returns
We have a very easy return policy at BSY. If you are unhappy with your order or if you would like to return or exchange an item for any reason, you can do so within 30 days of receiving your package. Simply fill out the return/exchange form below.
We can only accept returns on yarn if the ties have not been cut. We do not offer returns on digital products such as knitting and crochet patterns.
All packages are shipped via USPS using pre-paid flat-rate or first class mail services depending on the package size. Most retail orders are fulfilled within two business days, but can take up to 5 business days depending on our studio's workload. We offer free shipping on all retail orders in the USA over $100.
All of our packages are shipped from North Pole, Alaska. Most packages will arrive to US customers within 7 business days. However, it can take longer depending on USPS current fulfillment times. If you are are missing you are missing your package or are concerned that it might be lost, you can send us a message through our Contact Page.