Can you recommend a pattern for me?
Also, we work with some fabulous Crochet and Knit artists. You can find their info here
Sizes and Weights:
How much of what weight do I order to make….
This is a question with so many different variables. What size are you making, how big do you want to make it, and how heavy or light do you want it to be? What size needles/hooks are you using? There's a lot to consider when asked how much yarn someone needs to get to make an item without a pattern. But as a fan of winging it, here are some very rough estimates for you:
One skein of sock yarn will do it for an average-sized foot. If you want to make thicker socks, I will get 1-2 skeins of DK or Worsted. You might have extra left over, but that’s better than not having enough to finish a project.
Small Accessories like hats and cowls: 1-2 skeins of Sport, DK, Worsted, and 2 skeins of bulky.
2-4 skeins of DK, Worsted, or Bulky
4-10 skeins. Please, please, please get a pattern for sweaters unless you’re super kick ass. If you are, you probably don’t need me to answer this because you already know.
5-6 skeins of worsted weight. Double it if you want to make a bulky-sized blanket.
But my best advice would be to find a pattern and work off their yardage and weight suggestions.
How do I join the Rewards Program or use my Rewards points?
You can find all the info about our Rewards Program on our Rewards Page here.
Do you have a storefront / local pick-up?
We do not. We are an online-only yarn shop currently. Our studio is currently in a very small space and unfotunately we aren't able to host customers at this time. We are expanding and are hoping to offer studio tours and local pickup by 2023.
Where can I purchase your yarn?
We have a handful of local yarn shops in the United States that carry our products. You can find the full list of stockists here!
Where is your yarn sourced from, and is it muesling free?
All of our Merino wool is sourced from South American farms and is muesling free.
Where is your yarn shipped from?
All our yarn is hand dyed in our studio in North Pole, Alaska, and is shipped through USPS.
Will you wind my yarn into cakes?
We are not able to offer cake winding services at this time.
Do you do custom orders?
Simple answer: no. However, if you are looking for something that is discontinued or you would like a colorway in a weight that is not currently listed, send an email to firstname.lastname@example.org. We will sometimes do special orders on existing products depending on our workload, and we DO NOT offer any custom dying services.
Do you Wholesale?
Yes! You can apply for a wholesale account on our Wholesale Page.
Are you interested in collaborations?
We are always interested in collaborating with different creators and businesses. You can reach out to us at email@example.com with any inquiries.
What is your return policy?
We have a very easy return policy. You can get deatails about our return & exchange policy here.
I received a notification that my order had shipped, but I never received the package
You should have received a USPS tracking link in your shipping notification email. Please check that link for updates through USPS. If you beleive your package was lost, send us a message through our Contact Page
USPS marked my package as "Delivered" but I never received it
USPS will sometimes mark packages as delivered by mistake. Please, check with your mail carrier and local post-office to see if they know what might have happened with the package. If you beleive your package was lost, send us a message through our Contact Page